Sales Associate 4

Sales Associate

POSITION GUIDE

FUNCTION ROLE

The basic function of the Floor Associate is customer satisfaction. This position represents the face of Gold Beach Lumber Yard.

EDUCATION REQUIREMENTS

Registered for High School attendance

RESPONSIBILITIES

Know and perform the Seven Steps of Customer Service

Stock and maintain assigned area of store

Answer phones with a confident attitude, willing to help the customer in whatever way necessary.

Complete customer transactions charge, cash and returns accurately.

Continue to grow and expand product knowledge.

Maintain communication between other sales associates and departments.

Be a team player and foster a team atmosphere.

Maintain excellent and courteous relationships with all company employees.

Maintain company policies as written in handbook.

Self-manage time clock to ensure no overtime is acquired and adequate staffing levels are maintained.

Maintain appropriate attire and have name visible on apparel.

Perform various duties as assigned by management.

Represent Gold Beach Lumber Yard Inc. in a professional manner at all times.

Employee must respect the confidentiality of the company and staff members.

Confidential information should never be disclosed.

PHYSICAL QUALIFICATIONS

Body Positions:

Standing

Sitting

Stooping

Walking

Lifting up to 70 pounds

Body Movements:

Carrying items

Use of hands

Vision

Arms

Voice

Ears

Working Conditions:

Retail environment including work inside buildings and

outside in the yard, cleaning with basic detergents.

CUSTOMER SERVICE DUTIES

Greet customers.

Identify customer needs.

Share knowledge of uses and products for their project.

Ask customers for other items needed for the project.

Inform customers of something extra about the store, such as current flyer, manager's special and upcoming sales.

Thank customers for coming in and for their business.

Never tell a customer no. Ask an associate for confirmation and find an alternate product.

Finish the Sale, when passing off the customer to another associate / yard personnel,

introduce them, use names whenever possible.

Maintain a positive attitude at all times.

Answer phone by third ring, "courteously" even while with a customer. The phone call could be the store's next sale.

When performing cashier duties, ensure accuracy in ringing up the sale and cash is being exchanged correctly. If a charge account, confirm it is the correct account and complete the transaction accurately. Verify the customer is qualified to sign on account, call account holder for approval to complete the sale

Ensure that nothing leaves the store without being paid for and invoiced.

Follow through from start to finish with each customer. This may include handing off to other clerks/yard personnel, introduce your customer to the

co-worker. (Work with your strengths)

5.14 Floor associates are not limited to the above tasks. The employee may be

asked by a supervisor to assist in other duties whenever necessary.

MERCHANDISING DUTIES

Stock freight identifying through comparison of product, sku's and barcode.

Maintain shelf stock levels with proper facing, accurate bin labels and monitoring back stock. Stock DIB inventory in an orderly and timely manner and post signage and/or bin labels as necessary.

Floor associates are not limited to the above tasks. The employee may be

asked by a supervisor to assist in other duties whenever necessary.

FACLITIES DUTIES

Perform assigned housekeeping duties such as sweeping and mopping in your assigned area. Assure all products are in correct location, clean and dust free. Keep aisles and designated work areas free and clear of merchandise.

Empty trash nightly.

Clean bathrooms nightly.

Wash windows weekly.

Floor associates are not limited to the above tasks. The employee may be

asked by a supervisor to assist in other duties whenever necessary.

EDUCATION REQUIREMENTS

Registered for High School attendance

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