IT Hardware Repair Specialist Job in Minneapolis, MN

Job Description:

Begin your IT career at Gophermods as an IT Hardware Repair Specialist, focusing on the technical repair of devices such as Chromebooks, iPads, and MacBooks. This role emphasizes hands-on technical skills, providing a crucial foundation in hardware troubleshooting and repair.

Training and Development:

During your first year, you will receive intensive training from experienced specialists in:

Repair techniques for a wide array of devices, specifically Chromebooks, iPads, and MacBooks.
Safe handling of devices and batteries, focusing on repair protocols without direct customer engagement.
Effective documentation practices to support the repair workflow and device history.

Certifications:

At Gophermods, certifications are offered after completing one year of service. Certifications offered include but are not limited to CompTIA +, Network + and Security +.

Career Progression:

Post-training, opportunities for advancement include:

Moving into leadership roles such as Team Lead or Manager.
Transitioning to specialized departments like Managed Services or White Glove Services, focusing on high-end client interactions and advanced technical support.

Benefits:

Time Off: Enjoy two weeks of paid time off and an additional two weeks of unpaid time off annually, allowing for ample rest and personal time.
401k Retirement Plan: Benefit from a competitive 401k plan with a company match of 4%, helping you invest in your future.
Comprehensive Medical Package: Dental, vision, and both short-term and long-term disability insurance, ensuring you and your family are well-protected.
Annual Raises: Potential for up to a 10% increase in salary annually, rewarding dedication and hard work.
Performance Incentives: Bonuses and commissions are available, varying by department, to recognize and reward outstanding performance.
Certifications: Reimbursement towards certifications, including but not limited to COMPTIA A +, Network +, Sec +

Daily Responsibilities:

Diagnose and repair hardware issues in Chromebooks, iPads, and MacBooks.
Document repair processes and outcomes for quality control and training purposes.
Manage parts inventory and order supplies as needed.
Maintain a clean and organized work environment.
Participate in regular team meetings and contribute to continuous improvement initiatives.

Ideal Candidate:

An aspiring IT professional with a knack for hardware and an interest in developing deep technical expertise. The role is perfect for those who prefer a focus on technical tasks over customer-facing roles, with a career trajectory aimed at leadership and specialized services within the company.

Job Details:

Full-time

Salary: $31,200.00 per year base starting salary

Schedule: