Director, Sales and Retail Operations

Position Overview

The Director of Sales & Retail Operations is responsible for overseeing and driving the overall sales performance, operational efficiencies, and strategic direction of the region sales team and retail operations division. The Director is accountable for leading a cross-functional team to achieve regional EBITDA and revenue goals, boost productivity, and create growth opportunities for both internal and external customers. This role also ensures the effective execution of operations to enhance sales, minimize expenses, and meet profit and budget objectives. Additionally, the Director collaborates with customers to improve their experience with C&S, supporting their relevance within the industry and financial health as Independent Retailers.

Job Description

Description

• Develops and maintains relationships with key customers to grow the purchase concentration ratio all while maintaining customer advocacy
• Leads cross-functional teams to enhance customer experience and establishes key performance indicators through ongoing customer education
• Provide leadership to the organization by aligning overall KPIs to achieve short-term and long-term business objectives
• Ensures the development and growth of the sales team by utilizing hands-on training and continuing educational services offered both internally and externally
• Exceeds EBITDA projections and optimizes incremental revenue growth through effective operating cost management and labor controls
• Supports customer’s business strategy by providing and maintaining the highest level of service and the Company's solutions to enable growth for both the customer and the Company
• Lead cross-functional process improvement teams to identify, recommend, and implement changes to enhance retail operations
• Travel Required

Environment

• Office : Office Temperature (65F to 75F)

Skills

• Proven sales leadership experience including implementation and ongoing management of goal setting, accountability metrics, and pipeline management; ability to communicate, present, and influence multiple levels within an organization
• Strong interpersonal and communication skills; embrace challenges and an ability to manage multiple tasks at once; proven ability to engage with and influence others

Years Of Experience

• 10-15 years of Sales, retail operations, or a related field

Qualifications

Bachelor's Degree - Business

Shift

Company

Piggly Wiggly Midwest LLC

About Our Company

Building on its more than 100-year history in the grocery business, Piggly Wiggly ® continues to grow its presence with stores throughout the Midwest, South and Northeast. C&S Wholesale Grocers, LLC. operates corporate stores and services independent franchisees under a chain-style model. This unique grocery store offers the selection and assortment of a national chain, with the service and local customization of a community-based retailer. Each store contains specialized local assortments to meet local shoppers’ needs.

Piggly Wiggly ® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class. The Company provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans’ Readjustment Assistance Act.