Personal Banker

Our client is seeking a Personal Banker to join their growing team. This role is responsible for monthly consumer sales, small business, and real estate loans; as well as, account opening and building/maintaining a personal book of business. The selected team member will act as a liaison between members and internal departments or external organizations. To thrive in this role, you must be a self-starter and driven to meet established goals. This role also requires a S.A.F.E Act registration with the Nationwide Mortgage Licensing Systems (NMLS).

Essential Responsibilities

• Promote, sell, and cross-sell credit union products and services to current and new members following a needs-based sales methodology. Drive sales through member relationships to generate revenue.
• Deliver a high level of service to members through member onboarding, utilization of the Credit Union’s service level agreements, and financial and product education.
• Focus on the solutions that meet the needs of the member and personally strive to make each interaction the best experience of their day.
• Participate in branch promotions and programs that align with organizational goals using current marketing campaigns. 
• Achieve established monthly sales goals to include account openings, consumer, small business, real estate loans, and ancillary products.
• Prepare, complete, and finalize all required paperwork and documentation with a high degree of accuracy.
• Ensure positive public perception of the Credit Union by building relationships externally and welcoming and greeting visitors in a professional manner.
• Support, mentor, and participate in training of new staff as directed by manager.
• Maintain high degree of confidentiality, security and internal control procedures.
• Provide support to the teller line, when primary back up is unavailable.
• Maintain strong knowledge of all teller policies and procedures.
• Ability to open and close the branch and accurately balance a cash drawer.
• Ensure compliance with all internal audit policies, guidelines, and procedures for personal banker role.
• Ensure prompt and efficient service to credit union members utilizing outlined service level agreements.
• Complete all annual regulatory training. Participate in credit union functions, self-development, and other training programs that align to the business.
• Other duties as assigned.

Knowledge and Skills

• A high school education or GED required.
• One year to three years of sales experience, ideally in a financial institution, preferred.
• Ability to perform in a fast-paced, team-oriented environment with multiple interruptions.
• Ability to ask great questions in order to determine a member’s financial needs and recommend the correct products and services. 
• Ability to problem solve and work with confidentiality and high attention to detail.
• Must have reasoning ability, professional decorum to handle confidential issues in a calm manner, possess the ability to read and interpret documents such as regulatory procedures.