Continuous Quality Improvement & Compliance Specialist   

Job Title:  Continuous Quality Improvement & Compliance Specialist   

Job Summary:  Responsible for providing assistance in the implementation of the organization’s continuous quality improvement (CQI) plan and quality initiatives, which includes compiling data and creating program and organizational reports and dashboards from multiple data systems, developing training materials and learning workshops, supporting CQI activities and program reviews, and monitoring compliance requirements for contracts, licensing, accreditation, and program affiliations and certifications.   

Please Note:

Interested candidates must visit https://www.nchs.org/careers, locate this position, and click on “Apply Now” beneath the job description to complete the online application form. The application must be completed in full and submitted for consideration.

Essential Duties and Responsibilities: 

1. Compiles data from multiple sources and generates monthly and quarterly data reports on program performance and quality metrics for various groups (e.g., leadership, program directors, CQI Teams, development team, and others as identified by CQI & Compliance Director).   

2. Monitors and reports on quarterly case record review process and results for accuracy and completeness and collaborates with CQI Team leader to identify strengths and needs and make recommendations for quality improvement. 

3. Collaborate with others to design, create, and administer stakeholder surveys for participants, community, and employees, provide results and create reports with data visualization for analysis.   

4. Creates CQI and compliance training materials, assists in providing training, developing and conducting learning workshops, gathers feedback to evaluate effectiveness and training needs for onboarding new employees, CQI leaders, CQI teams, and other teams.  

5. Meets at least quarterly with program CQI Teams to support the team in interpreting their data and their identifying an area for improvement and developing viable solutions or continuation of a CQI project.   

6. Assists in the preparation and ongoing compliance for Council on Accreditation (COA), annual licensing reviews, and program affiliations and certifications.   

7. Assists in program review audits, compiles results, and creates reports with visualization for analysis.  

8. Communicates with Program Directors to keep the Catalogue of Measures up to date. 

9. Reviews NCHS policies and procedures for best practices and compliance with contracts, licensure, and accreditation standards, and any program affiliation or certification requirements.   

10. Assists the CQI and Compliance Director in the implementation of the organization’s annual CQI Plan, CQI and compliance activities of the NCHS strategic plan and the Blueprint for Change.     

Supplemental Duties and Responsibilities:  

1. Commitment to NCHS mission, vision, values, CQI initiatives, and strategic plan goals.   

2. Maintain a positive and cooperative relationship with internal and external professionals. 

3. Participation in agency committees as assigned. 

4. Positive representation of NCHS in all community settings. 

5. Ability to interpret and abide by NCHS policies and procedures. 

6. Embracing and championing NCHS’ culture of belonging through proactive involvement in anti-racism and anti-oppressive practice. 

7. Other duties as assigned by the Continuous Quality Improvement & Compliance Director. 

Qualifications and Requirements: 

Minimum education and experience:  

1. Bachelor’s degree, Master's degree preferred. 

2. A combination of at least three (3) years of experience in continuous quality improvement and working with database management systems, including data collection, data quality monitoring, data mining, data analysis, and data reporting in social service program delivery, is preferred.  Experience in using Power BI is preferred. 

3.  3 years of relevant experience, working in child welfare or prevention or intervention programming for children and families preferred   

4. Experience working with DHHS contracts and reporting. 

5. Experience in benchmarking, developing performance dashboards, and data reports with visualization required. 

 Knowledge, skills, and abilities: 

1. Knowledge of quality improvement principles, methodologies and frameworks, such as Demings Plan Do Study Act model. Proficiency in Microsoft 365 Office Suite and using technology and software applications related to quality improvement and data reporting and analysis.    

2. Ability to build, prepare, and produce routine and non-routine reports using various data sources. 

3. Knowledge of family functioning, infant-child development, parent-child attachment, prevention and intervention strategies, and community resources. 

4. Detail-oriented with a focus on accuracy and high-quality standards. 

5. Ability to prioritize tasks and manage multiple projects simultaneously to meet deadlines. 

6. Ability to analyze integrity of data. 

7. Analytical and critical thinking skills to identify opportunities for improvement and develop effective solutions. 

8. Ability to establish positive working relationships and communicate effectively, both verbally and in writing to all employees and community partners.   

9. Ability to maintain confidentiality relative to sensitive information. 

10. Ability to work independently and as part of a team, with strong collaboration skills. 

 Schedule demands   Minimal travel for meetings, agency site visit, or possible travel for training.  Most work will be during regular businesses hours with occasional flexibility of schedule for special projects or deadlines, which may include evening or Saturday.   

 Site factors (work location, environment, travel, etc.):  Most of the work will be in a remote environment, but travel for meetings and presentations will be required. 

Note:  The physical demands and work environment characteristics described above are representative of those that will be encountered by a person performing the essential duties and responsibilities of this job.  Reasonable accommodation may be made to enable individuals with disabilities to perform the essential job functions.  

Salary: $21.00 - $26.00/hr depending on education and experience 

Benefits and Perks of Working at NCHS:

• We observe 9 paid holidays each calendar year
• NCHS offers generous and flexible vacation
• As advocates for mental health, we offer 5 wellbeing days each year
• We understand the importance of family. We are flexible and offer additional paid time for sick, bereavement, or new child leave for you and your family.
• Fair and equal pay is important to us.
• NCHS contributes 5% of your salary after one year of employment towards your 401k; full vestment after 5 years.
• Referral bonuses for employees who refer qualified candidates.
• Medical, dental, vision, disability, and life insurance
• We offer 5 free counseling sessions each year through our Employee Assistance Program (EAP)
• Career development
• Telecommuting - as long as you can commute to a regional office if necessary, you can work from anywhere! Most jobs can be completed somewhat or entirely remotely. You choose your environment!

How to Apply:
 

Interested candidates should visit https://www.nchs.org/careers, locate this position, and click on "Apply Now" beneath the job description to complete the online application form. The application must be completed in full and submitted for consideration.