Systems/Desktop Support Tier 2 #NOW HIRING

Position Description

About You

You are a person who loves to respond to and resolve customer technical inquiries and issues via e-mail, phone, chat or in-person. We need someone who is passionate about recommending maintenance and configuration best practices that improve product usability, performance, and customer. In the role of Systems/Desktop Support Tier 2 you will be responsible for completing technical projects from start to finish with minimal assistance from the IT Customer Service Manager or Supervisor

• Tell us about your experience with Systems/Desktop Support.
• Are you a team player and a self-motivator?
• What is your experience with conducting business in a way that is credit to a company?
• We are counting on you to manage multiple projects using your problem-solving skills.
• We are looking for someone UNCOMMON. What is uncommon about you?

Are you highly committed? Are you team-oriented? Do you value professionalism, trust, honesty, and integrity? If so, we cannot wait to meet you.

About The Position

• Provide excellent customer service to organizational stakeholders.
• Advanced hardware and software support via in-person, phone, email, chat, and remote tools.
• Advanced end-user account administration, Inc. Exchange, AD, LDAP.
• Installation and configuration of workstations and printers, including hardware replacement.
• Support of Office 365 product suite, Adobe Applications, and Remote Citrix environment.
• Works closely with leadership to ensure issue tracking and proper assignment of tasks.
• Provides advanced Tier II support to associates and clients.
• Basic to intermediate Software and Systems Administration
• Provides On-Call support as necessary.
• All other duties as assigned.

Minimum Requirements:

• 2-4-year work experience in providing outstanding customer service through technical support of both software and hardware in a professional office environment.
• Mobile device management.
• Advanced knowledge and proficiency of Windows, Office 365, Exchange, Adobe and SAAS applications.
• Agile problem-solving abilities to respond to a dynamic work environment.
• Ability to independently research and apply advanced troubleshooting techniques.
• Advanced hardware and software troubleshooting skills.
• Remote Support Tools, ITSM knowledge bases and ticketing systems
• Networking background to include moderate troubleshooting abilities.
• Understanding of networking principles Inc. TCP/IP, Firewalls, IPV4/6, DNS
• Knowledge and proficiency in securing IT environments, Inc. VPN and MFA management
• Detail oriented, with a high sense of urgency.

Preferred Requirements:

• CompTIA A+ or Network + certifications are preferred. Any additional technical certifications are a plus (MCP, MTA, MCSA, MOS)
• Bachelor's degree in an Information Technology-related field is preferred; however, equivalent years of relevant experience will also be considered.
• Experience with automation scripting.
• Experience in managing and supporting endpoint solutions.

About Us

You are uncommon. We are, too. We are looking for people to help us in our mission of working hard at lowering healthcare administrative costs for federal government agencies, payers, and providers. At Signature, our mission is to improve the health of our clients' business and make the lives of the people we work with better. As we continue to experience exponential growth, we are looking for uncommon individuals to enhance our vision. We will continue to accomplish our mission by leading with our values of Passion, Courage, Integrity, and Respect in all interactions, making us a consistent annual Best Places to Work organization. We need uncommon leaders with uncommon qualities to shape our uncommon culture and achieve our uncommon mission.

About the Benefits

When you are a member of Signature Performance, you are a part of a solutions-based organization where the values of passion, integrity, courage, and respect are the driving forces behind all our decision-making. We trust you to do important work and bring the best version of yourself to work every day, so we want to help you achieve a work-life balance while consistently challenging yourself. Signature believes in fully developing each one of our Associates. Our performance-driven philosophy boasts competitive pay and additional position specific incentives, where world-class training and development, resources, and events drive our award-winning culture where everyone thrives.

• Health Insurance
• Fully Paid Life Insurance
• Fully Paid Short- & Long-Term Disability
• Paid Vacation
• Paid Sick Leave
• Paid Holidays
• Professional Development and Tuition Assistance Program
• 401(k) Program with Employer Match

Security Requirements

• U.S. Citizenship or naturalized citizenship is required for this position.
• All work on all positions at Signature Performance must be completed in the continental United States, Alaska, or Hawaii.

Work Schedule

Monday through Friday, Various Schedules Available

Compensation Range

$30 to $40/hour

Position Type

Full Time