Donation Coordinator Overnight

Donation Coordinator Overnight
Join our mission and help give the most precious gift of all...LIFE! 

Imagine starting each day knowing you play a part in saving and enhancing lives. At Live On Nebraska, every day is an opportunity to make a difference in the lives of donor families and individuals waiting for a transplant. 
We are seeking a dedicated individual who enjoys working in a fast-paced environment to join our Communication Services team as a Donation Coordinator.
This position is responsible for receiving and prioritizing death referral calls and contacting their next of kin to offer tissue and eye donation. This role plays a vital part in our mission of saving lives!
Do you have a strong medical background with the ability to effectively communicate? Do you have a passion for helping others and a drive to help educate and facilitate donation? If so, we want to meet you!

This job will report to our Omaha, NE office with a remote option for candidates with donation coordination experience who live in Florida, Iowa, Kansas, Missouri, Nebraska, Ohio, Virginia, and Wisconsin.

Job Responsibilities

• Calls next of kin to gain approval for tissue and eye donation.
• Gathers and assesses patient medical records and medical social history to determine tissue donation suitability. 
• Completes necessary paperwork with the next of kin to prepare for donation.
• Collaborates with coroners, funeral homes, hospitals, and other internal departments. 
• Maintains accurate and up-to-date records of all calls, responses, and actions taken.
• Stays calm and composed under high-pressure situations, ensuring quick and accurate decision-making.
• Uses empathy and active listening to understand individual needs and build rapport.

Environment

• Consistently on the phone, instant messaging, and computer
• 12-hour shifts (7 pm – 7 am) with Training being on days. 
• Provide support and approach for donation to grieving families

Experience  

• Previous healthcare field experience as EMT, Paramedic, LPN, or RN, is preferred.
• Call Center background is helpful.
• Strong communication skills, both oral and written.
• Ability to multitask and prioritize in a fast-paced, high-stress environment.
• Excellent interpersonal skills and the ability to remain calm and focused while working with grieving families.
• Strong problem-solving abilities and attention to detail.
• Proficiency with Microsoft Office Suite

Requirements  

• Associate degree focused in health sciences or nursing is preferred, or equivalent training and experience required.  
• Certified Tissue Banking Specialist (CTBS) Certification is preferred, but not required.      

Annual Salary Range: $45,400-$54,348 Depending on experience. 

Live On Nebraska offers our team members a comprehensive and competitive benefits package, including insurance, retirement benefits, and paid time off. We want our team members to feel empowered and appreciated in the workplace. We strive to provide an environment that fosters growth, satisfaction, and creativity.  

Live On Nebraska is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.