Insurance Officer

Job Summary

The Insurance Officer role is ideal for those who have a passion for serving production agriculture, are driven to deliver exceptional customer service and value supporting their local communities. In this role, your primary focus will be on service and retention by quickly and effectively serving as the primary agent for a defined portfolio of business. This position will serve customers primarily in the office, by phone or electronically.

Essential Duties & Responsibilities

• Incumbents will have a defined portfolio to service, sales growth goals and customer retention to increase the net acre growth of that portfolio.
• Enter insurance data in multiple processing software systems. Provide consistent high-quality service that is timely, thorough, and responsive to meet and exceed customer expectations.

Sales

• Serve as the primary agent for crop insurance policies providing comprehensive servicing to Hail Policies and Supplemental Insurance Products and achieving sales goals established in conjunction with their leader for assigned marketing areas. Responsible for selling Multi-Peril (MPCI), Margin Protection (MP), Crop Hail, Pasture, Rangeland, Forage (PRF), Livestock, and Supplemental insurance products to customer and non-customer prospects, communicating options to customers, utilizing website tools, policy provisions, and other resources to help customers make risk management decisions, and preparing and presenting quotes for Livestock and/or other applicable insurance products in the region.
• Develop and execute a personal marketing plan that identifies customer needs and risk tolerance, cross-sells all products and services, and contributes to the business and product depth goals. Build an active sales pipeline through individual and joint sales calls, prepare proposals for one-on-one sales calls with customers or prospects, and utilize the Associations' sales tools, techniques, and technology to complete, track, and document sales and customer activities.
• Share expertise by delivering sales presentations, offer comprehensive product and sales guidance individually or to groups, drawing upon in-depth knowledge of the crop insurance industry. Represent the Associations at industry and agricultural events in the region and maintain relationships with key stakeholders. Proactively provide referrals to other teammates, identifying opportunities for collaboration and cross-selling.
• Develop and maintain a working relationship with insurance company representatives to resolve policies issues, understand product offerings and drive sales results. Make business placement decisions based upon AIP products and offerings.

Essential Duties and Responsibilities Cont.

Service and Processing

• Provide service and processing support by processing insurance forms from multiple insurance vendors for MPCI, MP, Crop Hail, and Supplemental products, analyzing and entering applications online, and serving as the point of contact for policy changes.
• Collect acreage information and process it directly online with the AIP system, if appropriate, and report claims for the assigned portfolio. Leverage customer's precision farming data to gather acreage and production reporting information, and partner with the Insurance Specialist as needed.

Education Requirements

• Bachelor's degree in Agriculture, Finance, or Business preferred.

Years of Experience

• 2+ years of experience in insurance or agriculture related field with sales and service.

• Relationship management and/or sales experience.

• Experience in servicing a large complex book of business and a proven record of growing a book of business preferred.

• Experience as a licensed crop insurance agent or insurance company representative preferred.