Intern - Service Desk

Description

Primary Job Duties and Responsibilities (Essential Job Function)

Development of college students who are pursuing a bachelor's or master's degree in Information Technology. Intern will be exposed to a variety of projects and activities that will provide an opportunity to apply knowledge and skills learned in college and demonstrate abilities in the workplace. This is a temporary, nonexempt position.


Typical Duties

Assists the Help Desk Team to deliver technology support.

Assist with the deployment of new equipment.

Assist with software installs.

Assist in collecting information for the equipment inventory.

Assist in printer issues.

Under the direction of the enterprise service desk team member, provide technical support enabling internal Northern Natural Gas business users to conduct day-to-day business. The support includes, but is not limited to, answering customer questions, completing data requests, and performing other support functions.

Perform any additional responsibilities as requested or assigned.

Qualifications

College student, junior or higher standing, currently enrolled in a bachelor’s degree or graduate program in information technology or computer science.

Knowledge and concepts of computer hardware and software support.

Knowledge of Microsoft Windows environment

Knowledge of Microsoft 0365 suite

Excellent customer service skills.

Ability to prioritize effectively and work efficiently with management supervision

Ability to logically troubleshoot and resolve complex technology issues.

Ability to exercise sound judgment.

Ability to establish rapport and work collaboratively with others.

Ability to maintain a professional and courteous work environment at all times.

Ability to manage customer issues from beginning to resolution using all tools necessary.

Employees must be able to perform the essential functions of the position, with or without an accommodation.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.

Northern Natural Gas